Payment Methods

This Payment Methods Policy (hereinafter referred to as the “Policy”) is an integral part of the Terms and Conditions of the online store operated by www.dozz.eu and regulates the payment options made available to buyers, as well as the conditions related to them.

Definitions and scope

• “Buyer”/“Client” – any natural or legal person who places an order on the www.dozz.eu platform.
• “Payment Service Provider” – the third-party entity that ensures the processing of transactions with the Shopify Payments card.
• “Policy” – this document applicable to all orders placed on the www.dozz.eu platform.

By placing the order, the Buyer confirms that he has read, understood and accepts this Policy.

Available payment methods

www.dozz.eu makes the following payment methods available to Buyers:

1. online payment by card (debit/credit) through Shopify Payments;
2. payment by bank transfer (payment order);

Pre-contractual information regarding price, taxes, delivery costs and payment methods is provided before the order is completed, in accordance with the consumer protection rules applicable to distance contracts.

Online payment by card

• The processing of online card payments is ensured by Shopify Payments in compliance with the legal requirements regarding payment services, including strict customer authentication, where necessary (SCA), according to Law no. 209/2019.
• Accepted cards: VISA, Mastercard (the list may be expanded according to the communications in the checkout).
  
• www.dozz.eu does not charge additional fees for transactions made with the card. If the payment instrument is denominated in a currency other than RON, the conversion is performed by the issuing bank, at its exchange rate; DOZZ does not apply additional fees for conversion.
  
• Confirmation of the transaction is communicated in the payment interface and is also sent to the e-mail address associated with the order.

*The buyer is obliged to enter correct and complete data. The transaction may be refused in case of incorrect data, insufficient funds, suspected fraud, card issuer limitations or processor technical unavailability.

Payment by bank transfer (payment order)

• Select "Payment order (Bank transfer)" in the checkout; after placing the order, you will receive payment instructions (beneficiary, IBAN account, bank, amount, reference/order number).
• Order processing takes place after confirmation of full payment in the DOZZ account. For acceleration, proof of payment (PO) can be sent.
  
• Failure to pay within the communicated deadline may lead to cancellation of the order.

Payment authorization, security and payment failure

Card transactions may require strict authentication (SCA) and may be refused in case of non-compliance with security requirements or technical unavailability of third-party systems. The legal framework applicable to payment services is that provided by Law no. 209/2019.

In case of payment failure, the order can be resumed and the payment method can be changed, within the limits displayed on the platform.

For unauthorized transactions or payment errors, the Buyer is requested to immediately notify www.dozz.eu and/or the payment service provider involved, according to the applicable legal procedures.

Fees, exchange rate, limits

www.dozz.eu does not charge additional fees for card payments. Any fees related to the payment instrument (including currency conversion) may be applied by the card issuer, according to the contract between the Buyer and the issuing bank.

All collections are made in RON. In the case of payments made in another currency to the issuer, the conversion is the responsibility of the issuer.

Refunds and returns

The refund of the amounts paid is made through the same payment method originally used, unless otherwise agreed, under the terms and conditions set out in the return and compliance policy of www.dozz.eu, in compliance with the legal provisions applicable to consumers.

Fraud and improper use

www.dozz.eu reserves the right to block or cancel orders in the event of suspicions of fraud, misuse of payment instruments or violations of applicable law.

The buyer guarantees that he is the owner of the payment instrument used or that he has the right to use it.

Final provisions

www.dozz.eu may update this Policy for legal compliance or operational adaptations. The applicable version is the one published on the platform on the date the order is placed.

Aspects not provided for in this document are supplemented by the applicable legislation on distance contracts and payment services, including relevant regulations and guidelines at European level.